We aim to process and despatch all orders within 72 hours of receipt. Due to the handmade nature of our products at busy times, such as Christmas, despatch may take up to five days, however we will endeavour to despatch your order as soon as possible. We use Royal Mail business service which means that individual parcels cannot be tracked. If you are concerned about the whereabouts of your parcel please email us and we will try and help. Please bear in mind that Royal Mail are currently experiencing an extremely high volume of post and deliveries are taking much longer than usual, in some cases up to 10 days.
If you have specified a delivery date we will adhere to it whenever possible however please bear in mind that we cannot perform miracles and that we will still need 48-72 hours from receipt of order to delivery. For example, an order placed on a Friday will not generally reach its destination until the following Tuesday.
Under normal circumstances, if no specific delivery date is given the we will normally despatch your order within 72 hours of receipt so please bear in mind the shelf life of your chosen products.
All orders will normally be despatched via Royal Mail First Class. Orders under the value of £25 will incur a postal charge of £3.95. Postage is included on orders over £25.
We can, and do, post overseas regularly. International orders incur a postal charge of £15-25 which will be automatically calculated at the checkout stage once you have entered the delivery address. Occasionally, due to order weight and destination the cost can be significantly higher or lower than this. If this is the case, we will contact you on an individual basis. We can, and do, regularly post overseas and if you have any queries before placing an order please e-mail us with your requirements on firstname.lastname@example.org