We aim to process and despatch all orders within 72 hours of receipt. Due to the handmade nature of our products at busy times, such as Christmas, despatch may take up to four days, however we will endeavour to despatch your order as soon as possible. During the lockdown, we are posting out every 3-4 days and are finding that some parcels are taking up to 10 days to arrive at their destination due to disruptions experienced by the Royal Mail. We are also using a business service at this time which means that individual parcels cannot be tracked. If you are concerned about the whereabouts of your parcel please email us and we will try and help.
If you have specified a delivery date we will adhere to it whenever possible however please bear in mind that we cannot perform miracles and that we will still need 48-72 hours from receipt of order to delivery. Orders placed on a Friday will not generally reach their destination until the following Tuesday.
During lockdown we are delivering parcels ourselves in the local area (Oban, Dunbeg, Connel, Taynuilt, Benderloch and Kilmore). We don’t have specific delivery days, it’s done as and when needed, so apologies if this is a bit erratic - just let us know if it’s urgent or if you have a specific delivery requirement and we will do our best to accommodate your requirements.
Under normal circumstances, if no specific delivery date is given the we will normally despatch your order within 72 hours of receipt so please bear in mind the shelf life of your chosen products.
If an item is likely to be out of stock for longer than four days we will contact you.
All orders will normally be despatched via Royal Mail First Class. Orders under the value of £20 will incur a postal charge of £3.95. Postage is included on orders over £20.
We can, and do, post overseas regularly. International orders incur a postal charge of £20 however as it will depend on the size and destination the cost can be significantly higher or lower than this. If this is the case, we will contact you on an individual basis. We can, and do, regularly post overseas and if you have any queries before placing an order please e-mail us with your requirements on firstname.lastname@example.org